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FREQUENTLY ASKED QUESTIONS
📦 Shipping & Delivery
- Do you ship to all US states?
Yes, we ship to all 50 states, including Alaska, Hawaii, and military APO/FPO addresses. - How long does shipping take?
Standard shipping takes 7 to 14 business days, while express delivery arrives within 3 to 5 business days. - Will I have to pay import customs or duties?
Most orders under $800 USD enter the US duty-free under standard U.S. Customs and Border Protection de minimis exemptions. - How can I track my order?
We send a tracking link via email as soon as your package leaves our warehouse in Jordan.
💳 Payments & Security
- What payment methods do you accept?
We accept all major US credit cards, Apple Pay, and Google Pay. - Can I pay in US Dollars?
Yes, all prices on our site are displayed and processed in USD ($). - Is my payment secure?
Yes, our website uses SSL encryption and trusted gateways to ensure your data is completely safe.
🏺 Products & Authenticity
- Are your products genuinely made in Jordan?
Yes, we source 100% of our items directly from local Jordanian artisans, women's co-ops, and certified creators. - Are your Dead Sea products authentic?
Yes, all skincare items are harvested and manufactured directly at the Jordanian Dead Sea coast using natural minerals. - Are food items FDA-approved?
Our food products (like spices and sweets) comply with U.S. FDA import regulations for consumer safety.
🔄 Returns & Refunds
- What is your return policy?
We offer a 30-day return policy for unused items, though customers cover international return shipping costs. - What if my item arrives damaged?
Contact us within 48 hours of delivery with a photo, and we will issue a full refund or replacement.
